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Case Study
From First‑Flight Fears to Out‑Of‑This‑World Incentive Experiences

From First‑Flight Fears to Out‑Of‑This‑World Incentive Experiences

Overview

From First‑Flight Fears to Out‑Of‑This‑World Incentive Experiences

A 5‑day luxury incentive that transformed nervous first‑timers into confident globe‑trotters.  Luxury | Growth | Team-Bonding — delivered without any stresses.

 

HISIDE designed a five‑day, four‑night incentive at LUX Grand Gaube for a boutique high‑performing team, many of whom had never flown internationally. The brief: create a luxurious, confidence‑building experience that deepened team bonds and left lasting professional and personal impact.

 

“HISIDE took care of everything — from calming first‑time flyers to creating unforgettable moments at The LUX Hotel. The travel app that they created kept everyone in the loop, and the personal touches made each delegate feel seen. A flawless, transformative trip!!!”

Hino - A Toyota Group CompanySM Sales Hino Technical & Customer Care

Overview

From First‑Flight Fears to Out‑Of‑This‑World Incentive Experiences

A 5‑day luxury incentive that transformed nervous first‑timers into confident globe‑trotters.  Luxury | Growth | Team-Bonding — delivered without any stresses.

 

HISIDE designed a five‑day, four‑night incentive at LUX Grand Gaube for a boutique high‑performing team, many of whom had never flown internationally. The brief: create a luxurious, confidence‑building experience that deepened team bonds and left lasting professional and personal impact.

“HISIDE took care of everything — from calming first‑time flyers to creating unforgettable moments at The LUX Hotel. The travel app that they created kept everyone in the loop, and the personal touches made each delegate feel seen. A flawless, transformative trip!!!”

Hino - A Toyota Group CompanySM Sales Hino Technical & Customer Care

How did HISIDE make it happen?

See the flip side detailed below

Challenges

CHALLENGES:

 

  • Many guests were first‑time international flyers, requiring extra hand‑holding.
  • High expectation for luxury and personalised touches across a small, discerning group.
  • Need for seamless logistics and real‑time communication to avoid any stressful moments.

Solution

SOLUTIONS:

  • White‑glove logistics: pre‑trip briefings, step‑by‑step airport assistance and immigration support.
  • HISIDE incentive app: real‑time itineraries, concierge, alerts and surprise reveals.
  • Curated program at LUX Grand Gaube: themed dinners, Mauritius rum tasting, nightly dance parties, deep‑sea fishing, catamaran island day and authentic market shopping.
  • Personalisation: tailored gifts, daily surprises and on‑site concierge for every guest.

Summary

SUMMARY:

The Result

A 100% engagement with the HISIDE app, glowing feedback on personal attention, newfound travel confidence among several attendees, and a measurable morale and cohesion lift reported to leadership within two weeks. HISIDE’s blend of meticulous planning and playful luxury turned nerves into lifelong memories.

Event Details

Event Client:

HINO Motors

Event Name:

HINO’s Sales & Service Incentive Program

Event Date:

May 2025

Event Type:

Corporate Incentive Program

Meet the Hisiders that made it happen

Trudi

Chief Events Officer

How I Make It Happen: Dream, Design, Deliver.

Jamie

Experience Architect

How I Make It Happen: Passionately Producing

Lynne

Fun Captain

How I Make It Happen: The Artistry of Eventful Moments!

Emma

Event Storyteller-in-Chief

How I Make It Happen: Your Dream Event, Our Flawless Execution

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